Privacy Policy

1. Introduction

Welcome to Neospin Casino. We take your privacy seriously — not because a lawyer told us to, but because we believe you have a genuine right to know exactly what happens to your personal information when you use our platform.

This Privacy Policy explains what data we collect, why we collect it, how we store and protect it, and what rights you have over it. It applies to all users of https://theneospin.com and any related services operated under the Neospin Casino brand.

By creating an account or using this website, you agree to the practices described in this document. If you disagree with any part of this policy, please do not use our services.

2. What Data We Collect

We only collect information that is genuinely necessary to provide our services, comply with legal obligations, and keep your account secure. We do not collect data for the sake of it.

Information you provide directly:

• Full legal name, date of birth, and residential address
• Email address and phone number
• Username and encrypted password
• Payment method details (card numbers are never stored on our servers)
• Identity documents submitted during KYC verification (passport, driver's licence, proof of address)
• Communication history with our support team

Information collected automatically:

• IP address and approximate geographic location
• Browser type, operating system, and device identifiers
• Pages visited, session duration, and in-game activity
• Deposit and withdrawal transaction records
• Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Data

Your data is used for specific, legitimate purposes. We do not sell your personal information to third parties under any circumstances.

• Account management — to create, maintain, and secure your account, and to verify your identity as required by our licence conditions.
• Processing transactions — to handle deposits, withdrawals, and bonus allocations accurately and securely.
• Legal compliance — to meet anti-money-laundering (AML) obligations, Know Your Customer (KYC) requirements, and responsible gambling regulations.
• Customer support — to respond to your enquiries, resolve disputes, and improve our service based on feedback.
• Security and fraud prevention — to detect and prevent unauthorised access, fraudulent transactions, and abuse of our bonus system.
• Marketing communications — to send you bonus offers and promotions, but only if you have opted in. You can unsubscribe at any time.
• Platform improvement — to understand how players use our site and make it better. This analysis uses aggregated, anonymised data wherever possible.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance — processing is necessary to deliver the services you signed up for, including account management and payment processing.
• Legal obligation — we are required to collect and retain certain data under our Curaçao gaming licence, AML legislation, and applicable financial regulations.
• Legitimate interests — for fraud prevention, security monitoring, and platform analytics, where these interests do not override your rights.
• Consent — for optional marketing communications. You can withdraw consent at any time by updating your account preferences or contacting support.

5. Who We Share Your Data With

We do not sell, rent, or trade your personal information. We share data only where necessary and always under strict confidentiality obligations.

• Payment processors — to handle deposit and withdrawal transactions. These providers are PCI DSS compliant and bound by their own privacy regulations.
• Identity verification providers — to perform KYC checks as required by our licence. These services are certified and operate under GDPR-equivalent data protection standards.
• Game software providers — limited technical data may be shared with game studios to ensure correct gameplay functionality and RNG certification.
• Regulatory authorities — we may be legally required to disclose data to the Curaçao Gaming Control Board or law enforcement agencies in response to lawful requests.
• Fraud prevention services — to detect and prevent bonus abuse, multi-accounting, and payment fraud.

All third-party partners are contractually obligated to use your data only for the stated purpose and to protect it with appropriate security measures.

6. How Long We Keep Your Data

We keep your data for as long as your account is active and for a period after closure as required by law. Specifically:

• Account and identity data — retained for a minimum of 5 years after account closure to satisfy AML and licensing requirements.
• Transaction records — kept for 5 years to comply with financial reporting obligations.
• Support communications — retained for 2 years after the last interaction to assist with dispute resolution.
• Marketing preferences — updated in real time when you change your settings. Unsubscribe requests are actioned within 48 hours.

Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to you.

7. How We Protect Your Data

Security is not an afterthought for us. We use multiple layers of protection to keep your information safe:

• 256-bit SSL encryption on all connections between your browser and our servers. The padlock in your browser confirms this is always active.
• Card data isolation — we never store full payment card numbers on our systems. Card payments are tokenised and processed directly by certified payment providers.
• Access controls — only authorised staff with a legitimate business need can access your personal data, and all access is logged and audited.
• Two-factor authentication — available on your account to add an extra layer of login protection.
• Regular security audits — our systems undergo periodic penetration testing and vulnerability assessments.

While no system is completely invulnerable, we take all reasonable technical and organisational measures to prevent data breaches. In the unlikely event of a breach affecting your data, we will notify you promptly in accordance with applicable regulations.

8. Cookies and Tracking

We use cookies and similar technologies to make the site work properly, remember your preferences, and understand how players interact with our platform.

Types of cookies we use:

• Essential cookies — required for the site to function. These keep you logged in, maintain your session, and enable secure payments. You cannot opt out of these without disabling the site entirely.
• Functional cookies — remember your language, currency, and display preferences between sessions.
• Analytics cookies — help us understand which pages are popular and how players navigate the site. We use anonymised, aggregated data for this purpose.
• Marketing cookies — used to show you relevant promotions and track the effectiveness of our campaigns. These are only active if you consent.

You can manage cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect how the website functions.

9. Your Rights

You have real rights over your personal data, and we make it easy to exercise them. You can:

• Access your data — request a copy of all personal information we hold about you.
• Correct inaccurate data — ask us to update or fix information that is wrong or out of date.
• Request deletion — ask us to delete your data where we no longer have a legal obligation to retain it. Note that regulatory requirements may prevent full deletion during the retention period.
• Restrict processing — ask us to pause the use of your data while a dispute or correction request is being resolved.
• Data portability — request your data in a structured, machine-readable format.
• Withdraw consent — for any processing based on consent (such as marketing emails), you can withdraw at any time without affecting any prior processing.
• Object to processing — you can object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may need to verify your identity before actioning requests.

10. Children and Minors

Neospin Casino is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has created an account, we will immediately close it and delete all associated data.

If you believe a minor has registered on our platform, please contact us at [email protected] immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or how we handle data. When we make significant changes, we will notify you by email or by displaying a prominent notice on the website.

The date at the top of this page always shows when the policy was last updated. Continued use of Neospin Casino after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how we handle your information, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Licence: Curaçao Gaming Control Board, licence 365/JAZ

We aim to respond to all privacy-related enquiries within 5 business days and to formal data subject requests within 30 days.