Cookie Policy

1. What Are Cookies

Cookies are small text files that a website saves on your browser or device when you visit. They are not programs, they cannot run code, and they cannot carry viruses. They are simply data — typically a name, a value, and an expiry date.

Cookies serve one fundamental purpose: they give websites a memory. Without cookies, every page load would treat you as a completely new visitor. You would be logged out every time you clicked a link, your language preference would reset, and the site would have no way to keep your shopping basket, game history, or account balance connected across pages.

Alongside traditional cookies, we also use related technologies including local storage, session storage, and pixel tags. This policy covers all of them. Where we say "cookies" throughout this document, we mean all of these technologies collectively.

2. The Cookies We Use

Neospin Casino uses four categories of cookies. Their purpose, content, and whether you can opt out are described below.

3. First-Party vs Third-Party Cookies

First-party cookies are set directly by Neospin Casino. They are used exclusively on our platform and are only readable by us. The vast majority of cookies on our site are first-party.

Third-party cookies are set by external services that we use as part of operating the platform. These include:

• Payment processors — to enable secure transaction flows. These cookies are scoped to the payment provider's domain and are governed by their own privacy policies.
• Game providers — game software from studios like Pragmatic Play and Evolution may load within iframes that set their own session cookies. These are required for gameplay functionality.
• Analytics services — if we use third-party analytics, the provider may set cookies to aggregate usage data across sessions. We only use providers that support data anonymisation and do not build individual user profiles.
• Affiliate tracking — if you arrived via an affiliate link, a third-party tracking cookie may be set to attribute the visit for commission purposes.

We do not permit third-party advertising networks to place cookies on our platform. Neospin Casino does not display third-party ads.

4. Session vs Persistent Cookies

Cookies have two lifespan types, and understanding the difference helps clarify how they affect your privacy:

• Session cookies exist only for the duration of your browser session. They are deleted automatically when you close your browser tab or window. Most essential cookies — such as your login token — are session cookies. They leave no trace once your session ends.
• Persistent cookies remain on your device for a set period after your session ends, or until you manually delete them. They are used for functional purposes (remembering your preferences between visits) and analytics (understanding returning visitor behaviour). The longest-lived cookies on our platform persist for no more than 12 months.

We do not use persistent cookies to track your activity across other websites. Our cookies operate only within the https://theneospin.com domain.

5. How to Manage Your Cookie Preferences

You have full control over non-essential cookies. There are several ways to manage them:

Through your browser settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions → Cookies and site data
• Mobile browsers: Check your browser's Privacy or Site Settings menu

You can block all cookies, block only third-party cookies, or delete existing cookies at any time through your browser. Note that blocking essential cookies will prevent the site from functioning correctly — you will not be able to log in or play games.

Important limitations to be aware of:

• Clearing cookies on your device does not delete data that has already been processed by our servers — it only removes the local file from your device.
• Cookie preferences are device and browser specific. If you use multiple browsers or devices, you will need to set preferences on each one separately.
• Some browser extensions offer more granular cookie control than built-in browser settings, such as blocking specific cookies by name or domain.

6. Do Not Track

Some browsers transmit a "Do Not Track" (DNT) signal to websites indicating that you do not want to be tracked across sites. There is currently no universal standard for how websites should respond to DNT signals, and most analytics and advertising industries do not honour them consistently.

Neospin Casino does not cross-site track users and does not participate in advertising networks that do. For this reason, our response to DNT signals is effectively the same whether DNT is enabled or not — we do not build cross-site behavioural profiles of our players regardless.

If cross-site tracking is a concern for you, browser extensions such as Privacy Badger, uBlock Origin, or your browser's built-in Enhanced Tracking Protection offer more reliable protection than the DNT header alone.

7. Cookies and Responsible Gambling

Some of our cookies support our responsible gambling obligations. Specifically:

• Self-exclusion enforcement — if you have self-excluded from the platform, a cookie helps prevent accidental re-registration from the same browser. This is a protective mechanism, not a tracking tool.
• Session time tracking — if you have set a session time limit in your account, a cookie tracks your active session duration to trigger the reminder or limit you have chosen.
• Reality check prompts — a session cookie enables the display of periodic pop-ups reminding you how long you have been playing and your net session result.

Disabling or clearing these cookies may interfere with the responsible gambling tools you have set. We recommend keeping essential and functional cookies enabled if you use session limits or reality checks.

8. Updates to This Policy

We update this Cookie Policy when we add new features, integrate new third-party services, or when regulations change. The date at the top of this page reflects the most recent version.

Significant changes — such as introducing a new category of cookies or a new third-party analytics provider — will be communicated via a notification on the website or by email. Minor updates, such as correcting a description or adding a browser instruction, may be made without formal notice.

Continued use of Neospin Casino after an updated Cookie Policy is posted constitutes acceptance of the changes for essential and functional cookies. For optional cookies (analytics and marketing), we will re-seek your consent if the nature of tracking changes materially.

9. Cookies and Your Data Rights

Cookie data that can be linked to your account is personal data under applicable data protection law. You have the same rights over it as you do over any other personal data we hold — including the right to access, correct, delete, and restrict processing.

Anonymised analytics data — where the cookie cannot be linked to any individual — falls outside the scope of personal data rights, as it is not possible to connect it to you.

For full details of your data rights and how to exercise them, see our Privacy Policy. To submit a data rights request related to cookies or any other personal data, email us at [email protected].

10. Contact Us

If you have questions about how we use cookies, want to understand a specific cookie on our platform, or wish to exercise any data rights related to cookie data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 on the website
• Licence: Curaçao Gaming Control Board, licence 365/JAZ

We aim to respond to all privacy and cookie queries within 5 business days.